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If Meta rejected your business verification, you’re not alone — it’s one of the most common issues businesses face when setting up WhatsApp Business. The good news: you get up to 3 attempts to fix the issues and resubmit.
This page follows the business verification step. If you haven’t started verification yet, begin there.

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Understand why you were rejected

Open the Security Center in your Meta Business settings (Security Center) and click Learn More next to the rejected verification. Meta tells you the specific reason your request was denied. Once you understand the issue, fix it and click Get Started to submit again.

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Common rejection reasons

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1. Wrong type of document

Meta only accepts specific types of business documents. This is the most common reason for rejection. Accepted documents:
Not accepted: invoices or purchase orders, self-filled application forms, personal tax returns, personal bank statements, website printouts, flyers, letterheads, marketing materials, or screenshots.

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2. Information doesn’t match

The details on your documents must exactly match what you entered in your Meta Business Portfolio. Meta cross-checks four things:
  • Legal business name — Must be character-for-character identical (including “Ltd”, “LLC”, “GmbH”, “S.A.”, etc.)
  • Physical address — Same format and spelling as on your document
  • Phone number — A verifiable business phone number
  • Website — A working website that shows your legal business name and logo
Most common mistake: using a shortened or informal business name. If your registration says “ABC Technologies Limited”, don’t enter “ABC Tech” — it will be rejected.

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3. Documents not in a supported language

Meta only accepts documents in these languages: Arabic, Bengali, English, French, German, Greek, Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Malay, Mandarin, Polish, Portuguese, Russian, Spanish, Thai, Turkish, Vietnamese. If your documents are in a different language, get an official translation with a certified stamp from a recognized translating agency. Submit both the original and the translation.

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4. Documents are unreadable or expired

Your documents must be:
  • Clear and legible — No blurry photos, cropped edges, or low-resolution scans
  • Complete — All pages visible, nothing cut off
  • Current — Not expired. Utility bills should be recent (within 3–6 months)
  • Unedited — No whiteout, no digital alterations
Scan your documents with a proper scanner or a document scanning app (like Adobe Scan or CamScanner). Phone camera photos taken at an angle are a common cause of rejection.

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5. Meta requested additional documents and you missed it

Sometimes Meta asks for supplementary documents after your initial submission. These requests have a deadline — if you miss it, your application is automatically rejected. Check your email (including the spam folder) and the Direct Support tab in Meta Business Manager for any pending requests from Meta.

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How to resubmit

1

Open the Security Center

Go to the Security Center in your Meta Business settings.
2

Read the rejection reason carefully

Fix the specific issue that was flagged (wrong document type, mismatched info, etc.).
3

Submit a new request

Click Get Started to submit a new request. Double-check every detail before hitting submit.
You have 3 total attempts. If all 3 are rejected, you’ll need to contact Meta support directly to resolve the issue.

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Checklist before resubmitting

  • ✅ Business name on document matches the Meta Business Portfolio exactly
  • ✅ Address on document matches what you entered in Meta
  • ✅ Document is one of the accepted types (not an invoice, personal statement, etc.)
  • ✅ Document is in a supported language (or has a certified translation)
  • ✅ Document is clear, complete, and not expired
  • ✅ Website is live and shows your legal business name and logo
  • ✅ You’ve checked for any additional document requests from Meta
Once verification is approved, continue with getting your display name approved, then enable notifications.