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What is Total Capacity?

Total capacity is the simplest mode for managing your resources. It defines a global number of available resources, shared between all products in the group.

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When to Use Total Capacity?

Use this mode when:
  • Your resources are versatile and can perform any product variant
  • You don’t need to distinguish capacities by service type
  • You want simple, straightforward management
Concrete examples:
  • 3 massage therapists who can do all types of massages
  • 2 identical rooms for events
  • 4 bikes available for rental

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Configuring Total Capacity

  1. Create or Edit a Resource Group
    • Go to Settings > Booking Portal > Activities
    • Click Add Group or edit an existing group
  2. Select Products
    • Check all products that should share this capacity
  3. Choose “Total Capacity” Mode
    • In the capacity section, select Total Capacity
  4. Define Capacity
    • Enter the number of resources available simultaneously
    • Example: “3” for 3 therapists
  5. Save
    • Click Create or Update

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How Does Availability Calculation Work?

Let’s take an example with:
  • Group: “Therapists” (capacity: 3)
  • Products: 30min Massage, 60min Massage
Scenario: At 2:00pm, no more bookings are possible, regardless of massage type.

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Practical Case: Spa with Versatile Massage Therapists

Situation:
  • “Zen” Spa with 3 massage therapists
  • Products: Relaxing Massage (30min), Deep Tissue Massage (45min), Hot Stone Massage (60min)
  • All therapists can perform all treatments
Configuration:
  1. Create a group “Massage Therapists”
  2. Assign the 3 massage products
  3. Set total capacity to 3
Result:
  • Maximum 3 simultaneous treatments, regardless of type
  • EatNow automatically manages availability taking into account each treatment’s duration

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Best Practices

Tip: Name your groups after the physical or human resource they represent, not after the products. “Massage Therapists” is clearer than “Massage Group”.
  • Anticipate peak times: Does your capacity match your minimum or maximum team?
  • Think about transition times: Add time between slots if your resources need preparation
  • Test your availability: Make test bookings to verify the calculation matches your expectations