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Documentation Index

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EatNow partners with Meta so you can message your customers on WhatsApp — confirmations, reminders, and replies — with excellent deliverability. There are two ways to connect:

Connect my existing number

Recommended. Keep the number you already use in the WhatsApp Business app. You keep chatting from the app; EatNow connects in parallel.

Create a new number

Meta gives you a brand-new number dedicated to EatNow. Use this only if your existing number can’t be connected.
Before you start, please read Requirements — it lists everything you need (the WhatsApp Business app, a phone with a camera, …) so the connection goes smoothly the first time.
To begin, in EatNow go to Settings → Integrations, search for “WhatsApp” and click Connect. You’ll be offered both options. This uses WhatsApp Coexistence: your number stays on the WhatsApp Business app on your phone, and EatNow connects to it in parallel. You keep replying from the app, EatNow sends notifications, and (if enabled) the AI agent can answer — everything stays in sync.
1

Open the WhatsApp integration

In EatNow, go to Settings → Integrations, find the WhatsApp card and click Connect.
WhatsApp card in EatNow Integrations
2

Choose “Connect my existing number”

Pick the first option to keep your current WhatsApp Business number.
The two connection options in EatNow
3

Log in with Facebook

A Meta window opens. Log in with the Facebook account that manages your business.
Meta Facebook login window
4

Select your business

Follow the on-screen steps to select your business portfolio.
Whenever a name is requested, enter your establishment’s name with the correct spelling — it’s what your customers will see.
Selecting the business portfolio on Meta
5

Display the QR code

Meta shows a QR code. Keep this screen open on your computer.
QR code screen shown by Meta
6

Scan it from the WhatsApp Business app

The easiest way: you’ll receive a WhatsApp message from Facebook Business on that number, with a Connect button — tap it to jump straight to the scan screen. (This is exactly what the video below shows, starting from that message.)Otherwise, open the WhatsApp Business app → Settings → Linked devices → Link a device manually, then scan the QR code shown on your computer.
7

Add a payment method (for automatic messages)

Click Add a payment method to open the Meta portal and register a card.
This is required only for automatic messages — the templates EatNow sends on your behalf (booking confirmations, reminders, etc.). Meta bills these per message, so a card must be on file with Meta to send them. Receiving messages, chatting, and replying within the 24-hour window don’t require it — you can add the card later if you only want to chat for now.
Add a payment method button redirecting to the Meta portal
8

Wait while we finalize

EatNow finalizes the setup (number, history sync, message templates). Don’t close the window or reload the page — it can take up to a minute.
EatNow finalizing the WhatsApp connection
9

You're connected

That’s it — no PIN, no new number, no business verification step here.
WhatsApp connected in EatNow
If Meta tells you your number isn’t eligible for this option (it can depend on your country or how the number is currently used), use Option B below to create a new number instead.

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Option B — Create a new number

Use this if you don’t have a WhatsApp Business number yet, or if your existing one isn’t eligible for Coexistence.
1

Choose “Create a new number”

In the WhatsApp connection screen, pick the second option.
2

Connect your business portfolio

Follow the onboarding and connect your business portfolio first.
  • If you don’t have one, you can create it directly from the interface.
  • If you already have one, select it from the list.
    Whenever a name is requested, enter your establishment’s name with the correct spelling.
Creating or selecting a business portfolio on Meta
3

Create a WhatsApp Business profile

Choose a WhatsApp Business account and create a new WhatsApp Business profile.
Creating a WhatsApp Business account on Meta
4

Choose a phone number

You cannot reuse a number already linked to another WhatsApp Business account. Meta offers to create a free number dedicated to EatNow — choose that option.
Choosing a phone number on Meta
5

Enter the PIN in EatNow

Back in EatNow, enter the 6-digit PIN for the number:
  • If two-step verification is already enabled, enter the matching PIN (you can refresh it if you forgot it).
  • If it’s not enabled, set a new 6-digit PIN — it becomes the two-step verification PIN for that number.
Click Continue. Finalizing can take a few minutes — don’t close the window or reload.
PIN entry screen in EatNow

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After connecting

You can now verify your business with Meta and start sending WhatsApp messages with EatNow. If you connected an existing number (Option A), replies your team sends straight from the WhatsApp Business app also appear in the EatNow inbox, marked “sent from the phone”, so nothing gets lost between the two.