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Every collaborator can turn a notification on or off for themselves only. The rest of the team is unaffected, and any row you have not touched keeps following the restaurant default.

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Where to set them

Tap your avatar at the top of the screen, then Preferences > Notifications.This is the most complete place: you set both Push and In-app (the notification center cards), and every switch saves immediately — there is no “Save” button.

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How it works

Every row has three possible states, even though you only see two:
1

Inherited — the starting state

You have not touched it: you receive whatever the restaurant decided. The switch reflects that default. If the restaurant changes its mind, you follow automatically.
2

On or Off — your own choice

The moment you touch a switch, that row becomes yours and stops following the restaurant. A counter at the bottom of the screen reminds you how many rows you have customized.
3

Going back

An undo arrow appears next to every customized row (in the app: Back to the restaurant default). The Reset to defaults button clears all your customizations at once.
This difference matters when things change. If you turn a row Off, it stays off even if the restaurant turns it on for everyone next week. If what you really want is to “do like everyone else”, use Reset to defaults rather than turning everything off by hand.

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Settings are per restaurant

If you work for several venues, your preferences are separate for each one. A restaurant selector sits at the top of the screen on web; in the app, preferences follow the currently selected restaurant.

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What you cannot change yourself

They go to the restaurant’s shared inbox, never to your personal address. That is a restaurant setting. To be alerted personally, use push.
Inquiries pending confirmation and AI agent escalations stay visible in your notification center. You can, however, turn their push off.
A row missing from your screen means your role does not have the matching permission — or that the feature is not enabled on this restaurant. See Permissions.

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Setting a collaborator’s preferences

Owners can view and change someone else’s preferences: Settings > Collaborators > the person > Notification preferences. This is useful when a collaborator says they receive nothing: you immediately see whether they turned rows off, how many they customized, and you can reset everything back to the defaults for them. That screen shows both the Push and In-app columns.
You are editing someone else’s settings there. Tell them: they get no alert when their preferences are changed.