Open Settings → AI Agent → Analytics & usage to review how your agent is
being used.
Date range and metrics
The date filter affects the metrics and daily conversation chart. The plan card
always shows the current month, even when you select another period.
- Conversations: customers receiving at least one reply, counted once per
local restaurant day.
- Automation rate: customer/day pairs with an agent reply divided by those
with a reply or a staff review/handoff outcome.
- Reservations created: reservations found from the agent’s recorded
creations, with their cover count.
- Staff handoffs: customer/day pairs needing review or intervention,
including shadow drafts and certain blocked or failed turns.
A conversation can receive a reply and then be handed to staff, appearing
in both counts. The automation rate does not mean all these conversations were
resolved without human intervention.
Reading the quota
The card shows the plan, quota, any extra allowance, usage and next reset. The
counter uses local days, not a rolling 24-hour window: the same customer at
23:50 and 00:10 can count twice.
Without overage, new conversations are handed to staff after the quota is
reached. Exchanges already counted that day continue. With overage enabled on a
paid plan, the card shows an estimated extra charge. See
Plans.
Who can change the quota?
EatNow manages plan changes, overage and extra allowances. The button
granting additional conversations is reserved for EatNow administrators; owning
your organization does not grant that access.
An extra allowance expires at the next monthly reset and is cleared when
changing plans.
Why do the numbers differ from my WhatsApp inbox?
Incoming messages, human replies and unsent drafts do not each consume a
conversation. Check the restaurant, date range and whether the agent actually
replied. A shadow draft can count as needing review without consuming a
conversation. 