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Open Settings → Integrations → Imports, then choose Reservations or Customers. Use a CSV file; export Excel workbooks to CSV first.

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Prepare and map columns

  1. Check the destination restaurant.
  2. Select a file with a header row.
  3. Check the separator and sample rows: shifted columns often mean a wrong delimiter or invalid quoting.
  4. Map each column to the intended EatNow property; leave No action for unused columns.
  5. Set the date format to match the file and check skipped rows.
  6. Fix parsing errors before clicking Import … rows.
For reservations, map date, time, party size and contact details. Available fields also include room, tables, status, source, comments, allergies, tags and External ID. Use the labels actually configured at your location. For customers, map contact details and the offered information, including active custom fields already created under Customers → Custom fields.

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Avoid duplicates

For reservations, retain and map the source system’s External ID where available: the import skips identifiers already imported for that restaurant. Without a stable identifier, do not expect the same protection. Customer import is not a general merge tool for existing records. Clean the file and inspect the result before running the same batch again.

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After launching

“Import launched” confirms the start, not that every row succeeded. Processing continues in the background. Review progress, errors and skipped rows, then open a sample of imported records to check dates, phone numbers, rooms and statuses. If progress details are insufficient, provide support with the restaurant, filename, launch time and errors. Do not repeatedly launch an import still running. Import prescribers from their own page. To download existing data, use Export.