Documentation Index
Fetch the complete documentation index at: https://docs.eat-now.io/llms.txt
Use this file to discover all available pages before exploring further.
View the history
Go to Settings > Customers > Missed Calls, then click the Logs tab. You’ll find the list of all missed calls with:- Date and time of the call
- Caller number
- Customer: if recognized in your customer list, their name is displayed. Otherwise, a new customer is automatically created
- Status: whether a WhatsApp message was sent, and the reason if not
Possible statuses
| Status | Meaning |
|---|---|
| Sent | The WhatsApp message was successfully sent to the customer |
| Cooldown | A message was already sent to this number recently (within the last 6 hours) |
| Suppressed | The customer has been removed from your WhatsApp distribution lists |
| No WhatsApp | The WhatsApp integration is not active on your restaurant |
| No template | No “Missed call” type WhatsApp template is configured |
| Hidden number | The caller hid their number — it’s impossible to send them a message |
| Low balance | Your WhatsApp balance is insufficient to send the message |
Statistics
At the top of the Logs page, three indicators give you an overview:- Missed Calls: the total number of missed calls recorded
- Messages Sent: the number of WhatsApp messages sent successfully
- Booking Conversions: the number of reservations made by customers who clicked the booking link in the message
Spam protection
To avoid overwhelming your customers, EatNow automatically applies protections:- One message every 6 hours per phone number: if a customer calls you multiple times, they will only receive one message
- Unsubscribe compliance: customers who have unsubscribed from your WhatsApp communications will not receive a message