Monitoring & Statistics

View the history

Go to Settings > Customers > Missed Calls, then click the Logs tab. You’ll find the list of all missed calls with:

Date and time of the call
Caller number
Customer: if recognized in your customer list, their name is displayed. Otherwise, a new customer is automatically created
Status: whether a WhatsApp message was sent, and the reason if not

Status	Meaning
Sent	The WhatsApp message was successfully sent to the customer
Cooldown	A message was already sent to this number recently (within the last 6 hours)
Suppressed	The customer has been removed from your WhatsApp distribution lists
No WhatsApp	The WhatsApp integration is not active on your restaurant
No template	No “Missed call” type WhatsApp template is configured
Hidden number	The caller hid their number — it’s impossible to send them a message
Low balance	Your WhatsApp balance is insufficient to send the message

At the top of the Logs page, three indicators give you an overview:

Missed Calls: the total number of missed calls recorded
Messages Sent: the number of WhatsApp messages sent successfully
Booking Conversions: the number of reservations made by customers who clicked the booking link in the message

To avoid overwhelming your customers, EatNow automatically applies protections:

One message every 6 hours per phone number: if a customer calls you multiple times, they will only receive one message
Unsubscribe compliance: customers who have unsubscribed from your WhatsApp communications will not receive a message