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A prescriber is a partner who sends you customers — a hotel concierge, a travel agency, a tour guide, a local business. EatNow lets you keep a list of these partners, attribute reservations to them (automatically or by hand), and measure how many bookings and covers each one brings you. There are two ways to attribute a reservation to a prescriber:
  • A unique booking link — the prescriber books for the customer themselves, and the reservation is tagged automatically.
  • Manual association — you set the reservation’s source to Prescriber / Agency and pick the prescriber yourself (handy for phone bookings or walk-ins).

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Create a prescriber

1

Open the prescribers page

Go to Settings → Prescribers.
The prescribers list in Settings
2

Add a new prescriber

Fill in the form:
  • Prescriber name (required) — e.g. a travel agency or guide.
  • Phone number (optional) — to reach the partner.
  • Has discounts (optional) — when enabled, the prescriber can see the promotions available on the relevant time slots.
Save, and the prescriber appears in your list.
You can also import prescribers in bulk from a CSV file, merge duplicates, and search the list by name or phone number — all from the same page.
Each prescriber has their own booking link. Reservations made through it are automatically associated with that prescriber — no manual step required.
1

Copy the prescriber's link

In the prescribers list, each row has a link icon. Click it and choose Copy reservation link for this prescriber.
If you also use Activities, the same menu offers Copy activity link for this prescriber for a dedicated activity-booking link.
You’ll also find this link inside the prescriber’s edit form, under Special reservation link, with a copy button next to it.
2

Send it to the concierge

Share the link with your partner (by message, email, etc.). It opens your normal online booking form for them.
3

They book — you get the credit

Every reservation the concierge makes through that link is automatically tagged to their prescriber profile. Nothing else to do on your side.

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Method 2 — Manual association

Use this for reservations that don’t come through the link — a phone call, a walk-in, or a booking you’re editing after the fact.
1

Open or create a reservation

In the reservation form (new booking or editing an existing one), find the Booking source field.
2

Set the source to “Prescriber / Agency”

Choose Prescriber / Agency in the Booking source list. A new field appears underneath.
A reservation form with the source set to Prescriber / Agency
3

Pick the prescriber

In the Prescriber name field, search for and select the right prescriber. Don’t see them yet? Use the + button to create one on the spot, without leaving the form.Save the reservation — it’s now attributed to that prescriber.
The Prescriber name field only shows up once the source is Prescriber / Agency, and it’s required for that source — a prescriber reservation must point to a prescriber.

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Track your prescribers

See, for any period, how many reservations and covers each prescriber has brought you.
1

Open the “By prescriber” tab

Go to Customers and open the By prescriber tab.
The By prescriber tab in the customer file, with date-range filter
2

Choose a period

Pick a date range (it defaults to the current month). You can also search by prescriber name.
3

Read the numbers

The table shows, per prescriber:
  • N° of bookings — how many reservations they brought.
  • N° of guests — the total covers across those reservations.
Click a prescriber’s search icon to open their history — every reservation in the period, with date, customer, group size, status and waiter.
Need the data outside EatNow? Use Export to download the list (or a single prescriber’s history) as CSV or XLS.

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Frequently asked

Yes. Edit the reservation, keep the source on Prescriber / Agency, and pick a different prescriber in the Prescriber name field.
When enabled, the prescriber can see the promotions available on the relevant time slots when booking through their link.
Attributing reservations to prescribers and managing the prescribers list are governed by permissions. Ask an administrator to grant the matching prescriber permissions to that collaborator’s role.