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Documentation Index

Fetch the complete documentation index at: https://docs.eat-now.io/llms.txt

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The AI agent is a paid add-on on top of your EatNow subscription. You pick a tier that matches your reservation volume, and what counts each month is conversations — not messages, not turns, not credits.
One conversation = one WhatsApp thread in which the AI agent sends at least one reply, within a 24-hour window. A customer who books, then comes back the next day to modify, counts as two conversations.

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Plans

Free

20 conversations / month
To try out the agent on real customer messages. Goes silent (hands off to your team) once the quota is used.

Starter

200 conversations / month
A small restaurant (≤ 100 bookings / month) that wants the agent to handle the easy stuff.

Pro

1,500 conversations / month
The standard plan for an active restaurant (500–700 bookings / month).

Enterprise

5,000 conversations / month
Large rooms, groups, or restaurants with a heavy inbound.
Talk to your EatNow contact for the up-to-date pricing of each plan and any custom volume you may need.

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What a conversation looks like

A typical booking conversation runs about 4–6 messages and lasts a few minutes. From the agent’s side, that’s one conversation counted toward your quota — regardless of how many times back and forth.

Booking inquiry

“Hi, do you have a table for 4 on Saturday at 8pm?” → agent checks availability, asks for an email, confirms. 1 conversation.

Modification

“Hi, it’s Lisa — can we move our Saturday booking to 9pm?” the next day. 1 conversation (separate from the original booking).

Quick question

“Do you have a parking?” — agent answers from your knowledge base. 1 conversation.

Late arrival

“Running 15 min late!” — agent adds a note to your reservation. 1 conversation.
The agent doesn’t take breaks, doesn’t sleep, and replies in seconds — including at midnight or during a packed Saturday service when your team has zero capacity to answer the phone.

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What if I hit the quota?

You decide ahead of time, in your settings:
Once the quota is used up, the agent stops replying and escalates new conversations to your team until the next monthly refill. You’ll never be billed for more than your plan.
Quotas refill on the 1st of each month. Unused conversations don’t roll over.

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FAQ

No. The counter only ticks when the agent sends a reply. A customer who messages but is ignored (e.g. outside your enabled hours, blocked by a safety rule, or after a hard stop) does not consume a conversation.
Still one conversation. The first agent reply in a 24h window is what locks the counter — escalation or hand-off afterwards is included.
Yes. The new quota applies right away from your dashboard’s plan-change moment. You don’t lose what you’ve already consumed, but your new balance reflects the new plan’s quota.
Included. The conversation count covers both the agent’s compute and the Meta-side cost — there’s no separate WhatsApp bill on your side for the agent’s replies.
Yes. You can pause the agent from your settings any time. Your quota doesn’t tick while it’s paused, and the plan stays active so you can resume in one click.
Not sure which plan fits? Start on Free to test the agent on your real conversations. The Usage tab in your dashboard shows you exactly how many conversations you’d consume on a normal month — pick a plan after a week of data, not before.