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Push is the only channel that alerts you personally, in real time, even when EatNow is closed. It always goes through the mobile app: a web browser does not receive EatNow notifications.

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Turning push on

1

Install the EatNow app

On the App Store (iOS) or Play Store (Android), search for EatNow For Restaurants and install it — or update it if you already have it. Sign in with your usual account.
2

Open your notification preferences

Tap your avatar, then Preferences > Notifications.
3

Allow notifications

A card at the top of the screen shows this device’s status. If it reads Notifications disabled, tap Enable: the phone asks for permission, accept it. The card turns green and reads Notifications enabled.
4

Choose what you want to receive

Right below, the list of notifications with a Push switch on each row. Set them as you like — every change saves immediately. See My preferences.
Permission is asked per device. A personal phone and the front-desk tablet each need to be allowed, but your notification choices are tied to your account and apply across all your devices.

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If the phone says no

On iOS, permission can only be asked once. If you declined, the card reads Notifications are disabled for EatNow in your phone settings and the button becomes Open settings, taking you straight to the right place. Re-enable Allow Notifications (iOS) or Show notifications (Android), then come back to the app — the status updates on its own.

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Your connected devices

In the app, avatar > Profile > Devices lists the sessions open on your account, with the push status of each: Enabled, Disabled or Blocked. You can sign out a device you no longer use — it stops receiving your notifications immediately. On the web, the same list is at the top of My profile > Notifications.
Sign out from any device you hand back or lose: signing out removes its push registration, so your restaurant’s reservations stop appearing on it.

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Receiving nothing?

Work down this list in order — the cause is almost always in the first three.
avatar > Preferences > Notifications: the card at the top must be green. If it is not, that is the whole problem — see the section above.
On the same screen, check the Push switch of the notification concerned. If you customized a lot of rows, Reset to defaults puts you back on the restaurant’s settings.
If nobody on the team receives this notification, the restaurant default is probably off: Settings > Notifications > General > Restaurant owner. Also check the Min. group column — a threshold of 6 explains why tables of 2 go unnoticed.
A notification whose content you are not allowed to see is never sent to you, and its row does not even appear in your preferences. Ask an owner to check your role. See Permissions.
In a group you are only notified for the venues you have access to — and preferences are per restaurant. Make sure you are looking at the right one.
Notifications in the Internal reservations group are never sent to the person who just performed the action. That is expected, and does not indicate a problem.
iOS and Android can hold banners back silently. Check that EatNow is allowed in the active Focus mode, and that the app is not under restricted battery saving on Android.
If you are still using the old EatNow app, update it. Per-notification preferences, the notification center and the screens described here only exist in the current app.