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Settings apply to the selected restaurant. Before following a procedure, check its name in EatNow and open Settings.

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Find the right section

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Match the setting to the problem

  • A time slot is missing: start with shifts, capacity and blocks. Portal design does not change availability.
  • Ask a question for each booking: use portal fields. For persistent information about a customer, use customer fields.
  • A message is missing: distinguish team notifications, customer messages, templates and the WhatsApp connection.
  • A collaborator cannot see a page: check permissions and restaurant features before looking for the setting in a different section.

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An option is missing or cannot be edited

Settings access, reading a section and editing it are separate permissions. Some tabs also depend on the restaurant’s enabled features, including Activities, AI Agent and API. See permission troubleshooting. When requesting help, include the restaurant, the settings path, the intended action and the observed result. For time slots or automatic changes, add the restaurant-local date and time and an example of an affected reservation.