Deposits are on the General tab. Enable Card deposit / bank card hold to reveal the options. A shift can use either a deposit or prepayment, not both.
Choose a transaction mode
The Transaction mode decides how the customer’s card is handled.| Mode | What happens to the money | Best for |
|---|---|---|
| Deposit | Charged to the card now. Kept on a no-show or late cancellation, refunded otherwise. | Strongest commitment; high-demand seatings |
| Card hold | Blocked (pre-authorised) on the card but not charged. The amount is guaranteed, not taken. | Securing a booking without taking money |
| Soft card hold | The card is saved for later use; nothing is blocked or charged. (Stripe only) | Lightest touch; charge only if needed |
Set the amount and when it applies
- Amount per cover — how much per guest (e.g. €10 per person).
- Currency — MAD, EUR, USD, or XOF.
- Minimum group size — only apply the deposit to parties of this size or larger (e.g. groups of 6+).
Refunds & late cancellation
Turn on Refundable deposit to let customers cancel and get their money back up to a deadline. Then set the late cancellation threshold — the cut-off after which the deposit is kept:- Enter the number of hours, and choose whether it’s measured before the reservation (e.g. 24 h before the meal) or after creation (e.g. within 24 h of booking).
Deposit expiry — giving customers time to pay
Deposit expiry — giving customers time to pay
When a deposit is requested, the customer has a limited time to pay before the booking is cancelled. You can set different expiry windows for same-day reservations (where time is short) and for future reservations. If the deposit isn’t paid in time, the reservation is automatically cancelled.
Requesting the deposit later (minimum delay)
Requesting the deposit later (minimum delay)
Use Minimum delay for deposit request if you don’t want to ask for the deposit immediately — for example, only request it when the reservation is within a certain number of hours of the meal.