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Documentation Index

Fetch the complete documentation index at: https://docs.eat-now.io/llms.txt

Use this file to discover all available pages before exploring further.

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Activate Missed Calls on EatNow

  1. Go to Settings > Customers > Missed Calls
  2. Click “Activate Missed Calls”
  3. A virtual phone number is automatically created for your restaurant
  4. Note the number displayed — you’ll need it for the next step

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Set up call forwarding on your phone

This step is essential. Without it, EatNow cannot detect your missed calls.
You need to set up call forwarding on no-answer from your regular phone line to the EatNow virtual number. This way, when you don’t pick up, the call is automatically redirected to EatNow.

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Instructions by carrier

Replace NUMBER with the EatNow virtual number displayed in your settings (for example 0912345678).
Call forwarding on no-answer only redirects calls you don’t answer. If you pick up, nothing changes. Your calls work normally.

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Orange Mobile

From your phone, dial:
  • Activate: **61*NUMBER*11# then press Call
  • Deactivate: ##61# then press Call
  • Check status: *#61# then press Call
On Orange, the delay before forwarding is fixed at 20 seconds and cannot be changed.

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Orange Landline (Livebox)

Forwarding to a specific number on no-answer is configured via the Orange Customer Area:
  1. Log in at espace-client.orange.fr
  2. Go to Your landline services > Call forwarding
  3. Choose “If you don’t answer or are already on a call”
  4. Enter the EatNow virtual number
  5. Confirm

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SFR / RED by SFR Mobile

From your phone, dial:
  • Activate: *61*NUMBER# then press Call
  • Deactivate: #61# then press Call
  • Check status: *#61# then press Call
Also configurable from the SFR Customer Area under Plan > Management > Call Options.

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SFR / RED Landline (Box)

From the phone connected to the box:
  • Activate: *61*NUMBER#
  • Deactivate: #61#
Or via the SFR Customer Area in the landline call options.

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Bouygues Telecom / B&YOU Mobile

From your phone, dial:
  • Activate: *61*NUMBER# then press Call
  • Deactivate: #61# then press Call
  • Check status: *#61#
A voice message will confirm activation. You can also call 610 and follow the voice instructions.

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Bouygues Landline (Bbox)

From the phone connected to the Bbox:
  • Activate: *61*NUMBER#
  • Deactivate: #61#
Also configurable from the Bouygues Customer Area under Landline > Settings.

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Free Mobile

From your phone, dial:
  • Activate: *61*NUMBER# then press Call
  • Deactivate: #61# then press Call
  • Check status: *#61# then press Call
On Free, you can also choose the delay before forwarding (5 to 20 seconds) with the code *61*NUMBER*DELAY# (for example *61*0912345678*15# for 15 seconds).

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Freebox (Landline)

From the phone connected to the Freebox:
  • Activate: *61*NUMBER*DELAY# (for example *61*0912345678*15#)
  • Deactivate: #61#
Or via the Free Subscriber Area:
  1. Log in at moncompte.free.fr
  2. Go to the Telephony tab
  3. Click Manage my phone services
  4. Configure “Transfer on no-answer” with the EatNow virtual number
  5. Save

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Quick reference

CarrierActivateDeactivateCheck
Orange Mobile**61*NUMBER*11###61#*#61#
SFR Mobile*61*NUMBER##61#*#61#
Bouygues Mobile*61*NUMBER##61#*#61#
Free Mobile*61*NUMBER##61#*#61#
Landline (SFR/Bouygues/Free)*61*NUMBER##61#*#61#
Landline OrangeCustomer AreaCustomer Area-
Forwarded calls are billed as outgoing calls from your line to the destination number. They are generally deducted from your plan’s allowance.
If you have any trouble, don’t hesitate to contact your carrier directly.

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Verify everything works

Once forwarding is configured:
  1. Call your restaurant from another phone
  2. Don’t pick up
  3. After a few seconds, you should see the call appear in the Logs tab of the Missed Calls page
  4. If WhatsApp is active and a template is configured, a message will be sent automatically

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Enable / Disable

You can disable the feature at any time from the settings without deleting your virtual number. Redirected calls will simply no longer be processed.