Booking portal settings reference

Every setting under Settings > Portal, tab by tab. Labels are written exactly as they appear in the app, in English and in French, so you can find a setting whichever language your team uses. For explanations and examples, follow the link at the top of each section. “Guest side” says where a customer sees the effect. Staff only means the setting only changes the back office. Details: Share and embed.

Setting (EN)	Label (FR)	What it does	Guest side	Default
Main link	Lien principal	Your portal address, `book.eat-now.io/` + your restaurant’s slug.	Wherever you share it.	—
Links for social networks	Liens pour réseaux sociaux	Six copies of the main link with `?s=fb`, `ig`, `wa`, `tt`, `ta`, `sc`: the reservation’s source is set to that network.	The link itself. The source shows on the reservation.	Without a tag, source = Website.
Widget	Widget	Code to embed the portal in a page of your website (iframe).	Inside your website.	—
Source tracking for the widget	Suivi des sources pour le widget	Script to add to every page of your site so the iframe knows where the visitor came from.	—	—
Floating widget	Widget flottant	Code for a “Book a table” button that opens the portal in a panel over your site.	Corner of every page of your site.	—
Position	Position	Corner of the floating button (only changes the generated code).	Floating button.	Bottom right
Button label	Libellé du bouton	Text of the floating button (only changes the generated code).	Floating button.	”Book a table”, translated
Download QR Code	Télécharger le QR code	PNG of the main link.	Your printed materials.	—

General — booking rules

Details: Booking rules.

Setting (EN)	Label (FR)	What it does	Guest side	Default
Mandatory email	Email obligatoire	The guest cannot book online without an email. Also applies to AI agent bookings.	Contact step.	On
Mandatory email internally	Email obligatoire en interne	Staff cannot save a new customer without an email.	Staff only	Off
Mandatory phone number	Téléphone obligatoire	The guest cannot book online without a phone number.	Contact step.	Off
Mandatory phone number internally	Téléphone obligatoire en interne	Staff cannot save a new customer without a phone number.	Staff only	Off
Automatic customer matching	Matching automatique des clients	Links a booking to an existing customer record: phone first, then email.	—	On
Allow anonymous customer	Autoriser les clients anonymes	Enables the Walk-in tab (reservation without a customer record) in the staff form.	Staff only	On
Allow reservation deletion internally	Autoriser la suppression de réservation en interne	Shows the permanent delete action to staff. Has nothing to do with cancellation by the guest.	Staff only	On
Show total paid	Montrer le total payé par réservation	”Total paid” box on existing reservations in the staff form.	Staff only — never on the portal	Off
Allow reservation modification	Autoriser la modification de réservation	Guests can change their own reservation from the portal.	”Update my reservation” button.	On
Maximum modification threshold in hours	Seuil maximum de modification en heures	Minimum notice before the reservation time to modify. `0` = up to the reservation time.	Button disappears after the deadline.	1
Limit modification to group size	Limiter la modification à une taille de groupe	Turns on the group-size limit below.	—	Off
Maximum group size for modification	Taille de groupe maximum pour la modification	Reservations above this size cannot be modified by the guest, and no modification can bring a reservation above it.	”Modification impossible”; the party-size choice stops at this number.	1 when switched on
Cancellation reasons	Raisons d’annulation	Reasons offered when the guest cancels, in 6 languages. “Other reason” is always added.	Cancellation dialog.	14 standard reasons

General — messages to customers

Details: Messages shown to guests.

Setting (EN)	Label (FR)	What it does	Guest side	Default
Custom message (section Custom message on your portal)	Message personnalisé (section Message personnalisé sur votre portail)	A banner, one per restaurant, no dates, 6 languages. Supports bold, italic, strikethrough.	”Information” box above the booking form, at every step and on the modification page.	Empty = no banner
Background color / Text color	Couleur de fond / Couleur du texte	Banner colours: Warning, Information, Success, Error or Custom. Also used by the activities portal header message.	Banner.	Warning
Number of group size buttons	Nombre de boutons de sélection	How many party-size buttons appear before the “N+” button.	Party-size step.	15 (1 to 50)
Custom message (section Custom message when maximum covers reached)	Message personnalisé (section Message pour le maximum de couverts)	Text shown when the party is larger than your services accept. The guest cannot continue.	Red box under the party-size buttons.	Empty = standard text with your contact email

Related messages set elsewhere: Shift description (in the shift form), Message to clients of a block, Custom message of a discount — all on Messages shown to guests.

Design

Details: Design.

Setting (EN)	Label (FR)	What it does	Guest side	Default
Logo	Logo	Image at the top of the portal. 1 MB max.	Header of the booking, activities and privatization portals; link previews.	EatNow logo
Logo size	Taille du logo	Logo width in pixels.	Header.	68 (20 to 260)
Show restaurant name	Afficher le nom du restaurant	Shows your restaurant’s name in the header.	Header.	On
Primary color	Couleur principale	Buttons, selected slot, accents. Also the colour of the floating widget button and of email buttons.	Everywhere.	#EB5E0B
Page background	Fond de page	Colour around the booking card.	Every portal page.	#F3F4F6
Header text	Texte de l’en-tête	Colour of the restaurant name and header links.	Header.	#111827
Card background	Fond de la carte	Colour of the booking card.	Booking flow.	#FFFFFF
Card text	Texte de la carte	Colour of text in the booking card.	Booking flow.	#374151
Background image	Image de fond	Image laid over the page background. PNG, JPEG, GIF, SVG or WebP, 2 MB max.	Around the booking card.	None
Image layout	Disposition de l’image	Repeated, cover, contain or actual size.	Page background.	Repeated
Pattern size	Taille du motif	Tile width when the image is repeated.	Page background.	200 px (20 to 1200)
Image strength	Intensité de l’image	Fades the image towards the page background colour.	Page background.	100 %

Colours must be hex codes (#RRGGBB or #RGB). Other colours (borders, hover, disabled text…) are calculated from these. The app warns you when a pair of colours is hard to read, but that warning never blocks saving. Remove logo removes the logo on its own.

Links

Details: Header links.

Link (EN)	Label (FR)	Shown to the guest when…	Default
Website	Site web	Your website address is filled in. Hidden when the portal is embedded on your site.	On
Phone	Téléphone	A contact phone number is filled in.	On
Instagram	Instagram	Your Instagram address is filled in.	On
Menus	Menus	At least one menu is visible.	On
Contact	Contact	Always — opens a card with your address, email, phones.	On
Privatization	Privatisation	The privatization form is active.	On
Activities	Activités	The activities portal is active.	On
Custom link (Add link: Label, URL)	Lien personnalisé (Ajouter un lien : Libellé, URL)	Active and a valid web address, `mailto:` or `tel:` link is set (`https://` is added if missing). A web page opens in a new tab.	Active when added

Each link has a switch to show or hide it; drag to reorder. Switch every link off and the header shows none. Built-in links cannot be renamed. The activities portal header ignores this tab.

Custom fields

Details: Custom fields.

Setting (EN)	Label (FR)	What it does	Default
Is active?	Actif ?	Shows or hides the question on the portal.	On
Field type	Type de champ	Text, Number, Date, Yes / No field, Single choice, Multiple choice.	Text
Required field?	Champ obligatoire ?	The guest cannot book without answering. A Yes / No field is always answered (left off = No).	Off
Field name	Nom du champ	The question, in up to 6 languages (French or English required).	—
Placeholder	Placeholder	Grey hint in the empty field (shown on Text fields).	Empty
Help text	Aide textuel	Explanation under the field.	Empty
Set a minimum/maximum value	Définir une valeur minimale/maximale	Bounds for a Number field.	Off
Limit the number of choices	Limiter le nombre de choix	Maximum options a guest can pick in a Multiple choice field.	Off
Apply only to specific shifts	Applicable à certains services seulement	Asks the question only for the chosen shifts.	Off
Show based on a minimum/maximum group size	Afficher selon une taille de groupe minimum/maximum	Asks the question only for certain party sizes.	Off

Guests answer on the contact step; staff see the answers in the reservation’s Metadata tab, on printed tickets and in exports. Not to be confused with Settings > Customers > Customer fields, which are stored on the customer and never shown on the portal.

Activities

Details: Activities portal. Only with the Activities feature.

Setting (EN)	Label (FR)	What it does	Guest side	Default
Activate activity portal	Activer le portail d’activités	Turns the activities portal on.	Booking is refused while off.	Off
Header message	Message d’en-tête	Information banner, 6 languages. Colours come from the General tab’s custom message.	Top of the activities pages.	Empty
Mandatory email / Mandatory phone number	Email obligatoire / Téléphone obligatoire	Required contact details on the activities portal.	Contact step.	On / On
Show filters	Afficher les filtres	Category filters on the activities list.	Activities list.	Off
Show the activities card	Afficher la carte activités	Card promoting your activities on the restaurant booking portal.	Booking form and/or confirmation.	Off
Card image, Card title, Card subtitle	Image de la carte, Titre de la carte, Sous-titre de la carte	Content of that card.	Card.	First product’s photo; “Discover our activities too”
Placement	Emplacement	Booking form, confirmation, or both.	—	Both
Position in the form	Position dans le formulaire	Top or bottom of the booking form.	—	Bottom
Payment request expiry	Expiration de la demande de paiement	Unpaid bookings are cancelled after this delay.	—	No expiry
Resource Groups	Groupes de ressources	Capacity shared between products. See Resource groups.	Availability.	—

Per-product rules (days, times, capacity, payment, extras) are also set on this tab: see Activities.

Privatization

Details: Privatization.

Setting (EN)	Label (FR)	What it does	Default
Activate privatization portal	Activer le portail de privatisation	Accepts privatization requests at `book.eat-now.io/privatization/your-restaurant`.	Off
Privatization portal link	Lien du portail de privatisation	The form’s address, to copy.	—
Notification emails	Emails de notification	Who receives an email for each request.	None
Header message	Message d’en-tête	Information box at the top of the form, 6 languages.	Empty
Additional fields	Champs supplémentaires	Your own questions (same types as custom fields), with Field size and Required field?.	None

Blacklist

Details: Blacklist.

Action (EN)	Label (FR)	What it does
Blacklist Customer	Bloquer un client	The customer can no longer book online (portal, activities, Google, partner API). They see “Your reservation could not be recorded. Please contact the restaurant directly.” and are never told why. They are also excluded from marketing. Staff can still create reservations for them — the reservation form and the customer profile show a Blacklisted customer warning, and the WhatsApp conversation says the AI agent does not reply to them.
Remove this customer from blacklist	Débloquer ce client	Lifts the block immediately.

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Booking portal settings reference

General — booking rules

General — messages to customers

Design

Links

Custom fields

Activities

Privatization

Blacklist

​General — sharing

​General — booking rules

​General — messages to customers

​Design

​Links

​Custom fields

​Activities

​Privatization

​Blacklist

General — sharing

General — booking rules

General — messages to customers

Design

Links

Custom fields

Activities

Privatization

Blacklist