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Under Settings → Integrations → General → Payments, use the provider arranged for your restaurant: Stripe, Payzone or CMI.

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Connect

  • Stripe: click Connect and complete the Stripe account flow in the offered window. Check that the merchant account belongs to the correct location.
  • Payzone: enter Merchant ID, Merchant Key, Merchant API Key and Notification Key.
  • CMI: enter Merchant ID, Merchant Key, Merchant API Key, Merchant API Secret and Notification Key.
Use the credentials supplied for your merchant integration. Ask your EatNow contact to prepare the connection if you are unsure which to use. Do not include these secrets in support screenshots.

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Configure what customers pay

The connection is a prerequisite, not a charging rule. Then configure the shift or activity: Set amounts, mandatory payment, deadlines and refund conditions in the relevant workflow. Available modes depend on the provider; a “connected” card alone does not mean card holds are supported.

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Check and troubleshoot

With EatNow, verify the full workflow for your setup: payment request display, opening the payment page and receiving the payment status. A saved connection does not prove that a real payment succeeded. For a failure, provide the restaurant, reservation and displayed error, without card details or merchant keys. If changing provider, have outstanding payments and card holds reviewed before disconnecting.