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Documentation Index

Fetch the complete documentation index at: https://docs.eat-now.io/llms.txt

Use this file to discover all available pages before exploring further.

We recommend connecting WhatsApp with Coexistence: you keep using your number in the WhatsApp Business app on your phone, and EatNow connects to it in parallel. You keep chatting from the app as usual — EatNow just sends notifications and (if enabled) lets the AI agent reply, all in sync. Take two minutes to check the points below before you start — it makes the connection go smoothly the first time.

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What you need

1

The WhatsApp Business app (not the regular WhatsApp)

Coexistence only works with the WhatsApp Business app — the green icon with a “B”. The regular WhatsApp (used for personal chats) won’t work.
WhatsApp Business icon next to the regular WhatsApp icon
2

The app must be up to date

Update the WhatsApp Business app from your phone’s app store before starting.
WhatsApp Business store page with the Update button
3

The number active for at least 7 days

The number must have been active on the WhatsApp Business app for at least 7 days. Brand-new numbers can’t use Coexistence yet.
4

A phone with a camera

The connection ends by scanning a QR code with your phone, so you’ll need a phone with a working camera.
5

A Facebook account that manages your business

You’ll log in with the Facebook account that manages (or will manage) your business on Meta. If you’re not sure which one, ask whoever set up your Facebook/Instagram business page.

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Meta terms, in plain language

Meta’s screens use a few words that can be confusing. Here’s what they mean:
Your personal Facebook login. It’s the key that lets you manage your business on Meta — it doesn’t mean your customers will see your personal profile.
The “folder” that holds your business on Meta: your pages, your WhatsApp account, your billing. You may already have one; if not, you can create it during the setup.
The account, inside your business portfolio, that holds your WhatsApp number and message templates. EatNow connects to this.
The name your customers see at the top of the chat (e.g. your restaurant’s name). Meta reviews it — use your real establishment name with correct spelling.
A one-time check by Meta confirming your business is real. It’s not required to start, but unlocks higher messaging limits later.
A card registered with Meta. Needed only to send automatic messages (confirmations, reminders…), which Meta bills per message. Chatting and replying within 24 hours are free.

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Availability by country

Coexistence isn’t available everywhere yet — it depends on your country and how your number is used. If Meta tells you your number isn’t eligible, no problem: you can still connect by creating a new number instead (Option B).

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What happens after you connect

  • Your recent chat history syncs into EatNow so you have context.
  • Replies your team sends from the phone show up in the EatNow inbox, marked “sent from the phone”.
  • You can send confirmations and reminders, and optionally let the AI agent answer.

Ready? Connect WhatsApp

Follow the step-by-step guide.