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The follow-up message only reaches guests who booked. QR codes cover everyone else: walk-ins, the bar, lunch service, anyone who sat down without a reservation. A guest scans the code with their phone and lands on the same rating page — so the same filter applies: 5 stars go public, the rest stay private.

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Get your QR codes

1

Open the QR codes tab

Go to Reviews in the left sidebar, then open the QR Codes tab.
2

Download what you need

Click Download to save a PNG, or Copy link to get the URL (handy for a menu, a receipt, or a printer).
The QR Codes tab showing the generic QR code and per-table QR codes

One generic QR code for the whole restaurant, plus one per table.

3

Print and place them

On table tents, on the bill holder, at the counter, on the back of the menu — anywhere a guest looks while finishing their meal.

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Which code should you use?

Generic QR code

One code for the whole restaurant. Ideal for the counter, the entrance, the bill holder or the menu.Feedback comes in as QR Restaurant, without a guest name.

Per-table QR code

One code per table, generated from your floor plan. Ideal for table tents.EatNow knows which table the review came from — and can often link it to the reservation seated there.
Per-table codes come from your floor plan. If the Per-table QR codes section is empty, add rooms and tables first in Settings > Floor plan.

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How a table code finds the reservation

When someone scans a table code, EatNow looks for a reservation currently seated at that table. If it finds exactly one match, the review is attached to that reservation — so you see the guest’s name and can reply to them. A reservation matches when:
  • it is seated, partially seated, seated for drinks, or was marked done in the last hour; and
  • it hasn’t already left a review.
If two reservations could match, or none does, the review is simply recorded as an anonymous table review. Nothing is lost — you just don’t get a name attached.

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Where QR reviews show up

QR reviews are counted in your Dashboard > E-Reputation statistics like any other review.
A QR review that could be matched to a reservation also appears in the list under Reviews > Internal feedback. A fully anonymous QR review (no reservation found) is counted in your statistics, but does not yet appear in that list.

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Tips that actually work

The best moment is right after paying, while they wait for their card or their coat. A table tent next to the bill holder beats a poster near the door.
Add one line above the code: “Enjoyed your meal? Tell us in 10 seconds.” A bare QR code gets scanned much less.
Table codes give you far more context. Keep the generic one for the bar, takeaway and the entrance.