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Under Settings → Portal → Privatization, enable the portal to receive private-event inquiries. A privatization inquiry is not a confirmed table reservation.

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Configure the form

  1. Enable Privatization portal.
  2. Write the header message, such as the information needed to prepare a quote.
  3. Add notification emails that your team actually monitors.
  4. Add useful questions: event type, budget or special requirements. Set types, choices and required fields, using distinct field names.
  5. Check the preview, then click Save.
Recipients here receive new privatization inquiries; they are separate from each staff member’s personal notification preferences.

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Publish and handle inquiries

Copy the privatization portal link. To make it accessible from the main portal, also enable Privatization under Portal → Links. Inquiries appear under Privatizations when the portal is enabled and you have the relevant access. Your team must contact the customer to agree on the event. If the event should prevent ordinary bookings, configure the appropriate block. The inquiry form does not replace availability management.

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I am not receiving emails

Check activation, saved settings, recipient addresses and spam folders. Look for the inquiry in EatNow before asking the customer to submit it again.