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The Lightspeed K Series (by Ilglu) card is under Settings → Integrations → General, in the POS section. It links your register to EatNow for reservation exchanges.

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Connect the register

  1. Prepare the Integration ID for this location’s Lightspeed connection. If you do not know it, contact EatNow to prepare the connection.
  2. Check that another POS is not already connected: NowOS, Lightspeed and registers connected through HubRise cannot be active together for the same restaurant.
  3. Click Connect, enter the identifier and confirm.
  4. Check that the card shows the connection and offers Disconnect.
Connecting requires permission to create integrations; disconnecting requires permission to delete them.

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Check synchronization

A connected card alone does not validate every exchange with the register. During setup, have EatNow check table matching and a reservation’s journey between the two systems. If something differs, collect the restaurant, reservation, table, action time and expected result. Check the action history before contacting support. Do not try another location’s identifier as a troubleshooting step.

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Changing registers

The button may ask you to disconnect another POS first. Coordinate the change with EatNow before disconnecting during service. The NowOS instructions apply to a separate integration.