All of the agent’s settings live in Settings → AI Agent. The page is split into clear cards, each with its own Save button — change one card and save it without touching the rest. On the right, a test panel lets you try your changes immediately. This page walks through each card.Documentation Index
Fetch the complete documentation index at: https://docs.eat-now.io/llms.txt
Use this file to discover all available pages before exploring further.
Activation
Controls whether the agent is allowed to answer at all.
| Setting | What it does |
|---|---|
| Agent enabled | The master switch. Off = the agent never replies, whatever else is configured. |
| Restrict to a schedule | Off: the agent answers 24/7. On: it only answers during the time slots you add (e.g. Friday 12:00 → 23:59). Add as many slots as you like. |
Trigger
Controls when the agent jumps in once a message arrives.
| Setting | What it does |
|---|---|
| Mode → Reply immediately | The agent answers right away. |
| Mode → Reply only if staff hasn’t replied within… | The agent waits the number of minutes you set. If a team member replies first, the agent stays quiet. Great if you’d rather answer in person when you can, and only let the agent cover what you miss. |
| Silence window after staff reply | After any team member sends a message, the agent leaves that conversation alone for this many minutes (default 30). It won’t talk over you. |
| Shadow mode | When on, the agent drafts replies for you to approve instead of sending them. More below. |
Shadow mode
This is the single most important setting when you’re starting out.Shadow mode ON
The agent writes a reply but doesn’t send it. It appears in your inbox as a draft to approve, edit, or reject. Nothing reaches a customer without your say-so.
Shadow mode OFF
The agent sends replies directly. You can still jump into any conversation to take over — the agent steps back as soon as you do.
We recommend keeping shadow mode on for the first couple of weeks. It lets you see exactly how the agent handles your real customers before trusting it to reply on its own.
Persona
Controls how the agent sounds to your customers.
| Setting | What it does |
|---|---|
| Display name | The name the agent uses if it introduces itself (e.g. “The Petit Jardin assistant”). |
| Tone | Warm (conversational, hospitable), Formal (respectful, no slang), or Concise (efficient, minimal). |
| Allow emojis | Whether replies can include emojis. Turn off for a more buttoned-up style. |
| Signature | Optional text added to the end of every reply, e.g. ”— Le Petit Jardin 🌿”. |
| Default reply when escalating | What the agent says to the customer when it hands off to your team. Keep it warm and reassuring. |
| Reply language | How the agent picks a language — see below. |
Reply language
Match the customer
Recommended. The agent replies in the same language and script as the customer — including Darija written in Latin letters. If they switch languages mid-chat, the agent follows.
Custom rules
You write your own policy in plain language, e.g. “If the customer writes in Darija or French, reply in French. Otherwise reply in English.” The agent follows it on every reply.
What the agent can do
Each toggle gives the agent permission for one type of action. Anything you turn off is completely invisible to the agent — it can’t do it and won’t mention it.
- Look up the customer’s profile — past visits, no-shows, allergies, tags, internal notes, so it can greet regulars properly.
- Search availability — find open slots for a date, time, and party size.
- Create a reservation — book a confirmed slot. Sends your payment link automatically if a deposit is required.
- Find an existing reservation — required before it can modify or cancel anything.
- Modify a reservation — proposes the change, asks the customer to confirm, then applies it.
- Cancel a reservation — confirms with the customer first, then cancels.
- Append a note to a reservation — adds a table preference, occasion, or late-arrival heads-up for your team (never overwrites existing notes).
- Hand off to staff — lets the agent bow out gracefully when unsure. Always recommended.
- End the conversation silently — for when a customer just says “thanks, bye”.