Prepayment is on the General tab. Enable Prepayment to reveal the options.
Optional or required?
Turn on Prepayment mandatory to require every customer to pick and pay for a product to complete their booking. Leave it off to offer prepaid products as an option.Add your products
Add the menus or items customers can prepay for. Each product has a few settings:| Setting | What it does |
|---|---|
| Featured | Highlights the product on your booking portal’s homepage |
| Internal only | Available to staff only — hidden from customers |
| Cashable online | Paid online now (vs. recorded as pay-on-site) |
| Show price | Displays the price (for items not cashed online, you can hide it) |
| Percentage of total | How much is paid online now (20%, 30%, 50%, 75%, or 100%); the rest is paid on site |
Limiting how many you sell (capacity)
Limiting how many you sell (capacity)
Set a capacity per day to cap how many of a product can be sold each day — useful for limited menus. If a product has variants (e.g. vegetarian / meat), you can set a capacity per variant so each option has its own limit.
Requiring advance notice (minimum delay)
Requiring advance notice (minimum delay)
Set a minimum delay so a product can only be ordered a certain number of hours ahead — for example a tasting menu that needs 48 hours’ notice to prepare.
Refunds & late cancellation
Turn on Refundable prepayment to let customers cancel for a refund up to a deadline. Set the late cancellation threshold in hours, measured either before the reservation or after creation — after that point the prepayment is kept.Prepayment expiry — giving customers time to pay
Prepayment expiry — giving customers time to pay
When prepayment is requested, the customer has a limited window to pay before the booking is cancelled. You can set different windows for same-day and future reservations. If it isn’t paid in time, the reservation is automatically cancelled.