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The knowledge base is your agent’s memory of everything that makes your restaurant yours. EatNow already provides the operational facts (hours, capacity, deposit policy); the knowledge base covers the rest — the questions only you can answer. You’ll find it under Settings → AI Agent → Knowledge base.
The knowledge base listing questions, answers, language and origin

The knowledge base — every question and answer the agent can use, in one place.

Each entry is a simple question / answer pair. The agent reads them in real time, so an edit takes effect on the very next conversation.

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Three ways to fill it

Onboarding wizard

The fastest start — a guided questionnaire covering the common topics.

Add manually

Write your own question/answer pairs any time.

From a conversation

Turn a reply you wrote in the inbox into a reusable answer in one click.

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1. The onboarding wizard

The quickest way to teach your agent the basics. Click Run onboarding from the AI Agent page and answer ~16 common questions, one screen at a time — parking, dress code, kids, pets, accessibility, terrace, smoking, dietary options, WiFi, and more.
An onboarding question about accessibility
  • Skip anything that doesn’t apply to you.
  • Tweak the question wording if you’d phrase it differently.
  • Add your own questions at the end.
Running the wizard again later never deletes what’s there — it only adds. So you can do a quick first pass and come back.

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2. Add an entry manually

Click Add and fill in:

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3. Save an answer from a conversation

This is how your agent gets smarter over time. When a customer asks something the agent didn’t know, it hands the conversation to you. After you reply in the inbox, click Save to FAQ — EatNow turns your reply into a clean, reusable entry.
The Save to FAQ panel with a suggested question and answer

Save to FAQ suggests a tidy, reusable version of your answer — edit it, then save.

It rewrites your one-off reply into a general question and answer, picks the language, and shows how confident it is. Review the suggestion, edit anything, and Save — next time, the agent answers on its own.

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Finding and managing entries

The list has filters to keep things tidy as it grows:
  • Search by question or answer text.
  • Filter by language or source (Onboarding, Added manually, From a conversation).
  • Show only active entries.
Every entry shows its origin and a status. To retire an answer without losing it, deactivate it — the agent stops seeing it, and you can switch it back on any time.
Quality beats quantity. A handful of clear, correct answers serve your customers far better than dozens of vague ones. Keep answers specific and up to date — especially prices, hours, and seasonal policies.
Avoid putting things EatNow already manages (opening hours, capacity, deposit amounts) into the knowledge base — the agent reads those live from your settings, so duplicating them risks contradictions.