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When a reservation is marked Arrived, Seated, Partially seated or Seated for drinks, EatNow prints the complete reservation sheet on a thermal printer in your restaurant: the guest, the table, the allergies, the internal notes, the tags and the payments.
One ticket per reservation, per service. Moving a table from Arrived to Seated does not print a second ticket — the first move prints, the rest are ignored. Need another copy? Open the reservation, then Actions → Print the ticket.

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Before anything prints

You need an Epson TM printer with 80 mm paper, and at least one tablet or phone running the EatNow app to bridge it to our servers.

Connecting a printer

How the chain works end to end, and how to connect a printer over the network or by cable. Start there if nothing is set up yet.
Once a printer is registered and at least one device is relaying, flip the Printing enabled switch at the top of Settings → Integrations → Printers. Tickets start printing on the next status change.

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Choosing which statuses print

Under the Triggers and routing tab, tick the statuses that should produce a ticket. By default: Arrived, Seated, Partially seated and Seated for drinks. Cancellations and no-shows are available too, unticked — some rooms want a slip when a table falls through, most do not.

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Sending tickets to the right printer

Also under Triggers and routing: give each room its own printer. A reservation prints on its room’s printer. A reservation with no room, or in a room with no printer assigned, falls back to the printer marked Default.

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When nothing comes out

Open Settings → Integrations → Printers → Print queue. Every ticket is listed with its status and, when it failed, what to do about it. The Relay devices panel on the printers page lists which devices are currently bridging, and when each was last seen. An empty panel is the answer to most “why is nothing printing” questions.

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Reprinting a ticket

Open the reservation, then Actions → Print the ticket. It goes back out on the room’s printer. From the back office, use Reprint on any line of the print queue. Reprinting always works, even for a reservation that already printed and even outside the trigger statuses — asking for it is the intent.
While printing is off, Print the ticket stays in the menu and takes you straight to the setting to switch on, instead of starting a print that cannot succeed.

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Without a receipt printer

No thermal printer? Actions → Export PDF does not depend on the printer system at all, and needs no setup: The PDF opens in a tab: print it on any office printer, or email it.