Team notifications
What you and your collaborators receive: a new reservation, a cancellation, a payment, a customer review. By push, in the notification center, and by email to a shared inbox.
Customer notifications
What your customers receive: confirmation, reminder before they come, cancellation, review request. By email and WhatsApp. See Notifications sent to your customers.
The team’s three channels
The team Email channel never writes to a collaborator’s personal address. It only writes to the addresses you entered under Additional email addresses. This is deliberate: a shared inbox is read by whoever is on service, not by one person. A collaborator who wants to be alerted personally uses push.
Two levels of settings
Every notification has a restaurant-wide setting that each collaborator can then override for themselves.1
The restaurant default
Under Settings > Notifications > General > Restaurant owner tab, you decide, for each event, whether the team is notified by Email, by Push and in the app. This is what someone who has customized nothing receives. See Team defaults.
2
The personal preference
Each collaborator can then turn a row on or off for themselves only, without changing anything for anyone else. As long as they leave it alone, they follow the restaurant default — and if you change that default later, they follow the new one automatically. See My preferences.
Who receives what
Before preferences even come into play, two filters always apply:You need the matching permission
You need the matching permission
A collaborator only receives a notification if they are allowed to see what it is about. No access to payments, no refund alert. Required permissions are listed row by row in the notification catalogue. See also Permissions.
You need access to the restaurant
You need access to the restaurant
In a multi-venue group, each person is only notified for the restaurants they have access to. Owners have access to all of them.
Nobody is notified of their own action
Nobody is notified of their own action
Rows in the Internal reservations group (reservation created or cancelled by the team, manual refund, card imprint captured or released) go to everyone except the person who just performed the action. Nobody gets alerted about what they just typed themselves.