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Closing a restaurant (end of contract, a venue that stops trading, one restaurant leaving a group…) is done by the EatNow team. There is no “close my account” button in the dashboard: contact EatNow support and tell us which restaurant to close and from which date. Before you ask, go through the checklist below. Once the restaurant is closed, your team can no longer export, disconnect or change anything.

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Pause or close?

You may not need to close at all. If you only want to stop taking bookings for a while (renovation, seasonal closure), pause instead — you keep full access and can restart whenever you like.

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Before closing: the checklist

Do these steps yourself, before the closing date. They need an owner or a team member with the right permissions.
1

Deal with upcoming reservations

After the closure, guests can no longer open their booking page (to view, change or pay) and stop receiving reminders. Cancel or move any reservation planned after the closing date, and let those guests know.
2

Export your data

Keep the files: once the restaurant is closed, you can no longer download them yourself.
3

Stop what goes out to your guests

4

Remove your booking links

Take the EatNow booking link off your website, Instagram, Google listing and any other channel: after the closure, it leads to a Page not found page. See Share and embed for the places you may have put it.
5

Disconnect your integrations

In Settings → Integrations, disconnect what you no longer need:
  • WhatsApp — click Disconnect on the WhatsApp card. Otherwise guests can keep writing to the number and the AI agent keeps answering, without being able to book. If you use the same number in the WhatsApp Business app (coexistence), also remove the EatNow / Meta device in the app (Settings → Linked devices).
  • Reserve with Google — disconnect the Google card (Reserve with Google).
  • POS and other tools — Lightspeed, NowOS, payments, tracking: see Integrations.
  • API and webhooks — revoke your API keys and delete your webhooks.
6

Remove your team

Delete the collaborators who no longer need access (Manage collaborators). Owners can’t be deleted this way.
7

Settle your billing

Check your invoices in Billing and settle any that are still open. Ask EatNow support for the end date of your subscription.
8

Ask EatNow to close the restaurant

Contact EatNow support with the restaurant’s name and the closing date.

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What happens after the closure

  • Guests — your booking page, your existing guests’ booking pages, your menus and your waitlist all show Page not found. New bookings are refused everywhere, including through Google and the EatNow API.
  • Your team — when they log in, the dashboard and the app show Restaurant suspended. Members with access to billing can still see the invoices. If someone works in several restaurants, they can switch to the others, which are not affected.
  • Automations — reminders, follow-up and review requests, scheduled reports and automatic no-shows stop. Marketing campaigns that fall due, or are still sending, are paused.
  • Your data — reservations, customers and settings are kept, not deleted. To have data deleted, ask EatNow support.

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Closing one restaurant of a group

A closure applies to one restaurant. The other restaurants of your organization keep working normally. To close several, list them all in your request.

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Reopening

A closed restaurant only reopens when the EatNow team reopens it. Contact EatNow support: everything comes back as it was — reservations, customers, services and settings. Reconnect the integrations you disconnected and put your booking links back.