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EatNow and NowOS each have their own floor plan. For a seating made on one side to be understood on the other, every EatNow table must be paired with a NowOS table.
This is the most important part of the setup. An unpaired table is invisible to the till: EatNow can’t seat a guest there from its side, and a seating made on the floor won’t come back correctly.

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Before you start

The floor plan must be published in NowOS (NowOS back office → Tables → Floor plan → Publish all changes). EatNow reads the table list straight from that published plan: if nothing is published, the list will be empty.

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Pair a table

1

Open your floor plan

In the EatNow sidebar, click Room plan. The My rooms page lists your rooms.
2

Open the room you want to set up

Click the room. The plan editor opens.
3

Select a table

Click a table on the plan. The right-hand panel opens on the Tables tab and shows that table’s settings.
4

Choose the matching NowOS table

Scroll to the POS Table field and open the list. It contains every table from your published NowOS plan, with its label (T12, B4…). Pick the one that physically matches the selected table.
5

Repeat for every table, then save

Do the same for all tables in the room, then click Save changes. Repeat for each room.
A NowOS table already paired with another EatNow table no longer appears in the list. That’s on purpose: a NowOS table can only be linked to one EatNow table.

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Check your pairings

In the plan editor, a correctly paired table shows a small NowOS logo next to its name in the table list. On the plan itself, a discreet square marker appears on the table. Walk through your rooms: any table without that marker isn’t paired.
Tables that only exist in EatNow (a spare table, an outdoor table the till doesn’t handle) can stay unpaired. They work normally in EatNow — the till simply won’t know about them.

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Automatic floor plan import

If you’re starting from a floor plan that’s already complete in EatNow and a blank NowOS, the EatNow team can run a one-shot import: your rooms, your tables (with their shape, seat count and position) and your decorations are recreated in NowOS, and the pairings are set up automatically.
1

Ask EatNow support for the import

Contact support with your location name. The import runs from our tools, not from your interface.
2

Check the imported plan in NowOS

Open Tables → Floor plan in the NowOS back office. Adjust positions if needed.
3

Publish

Tap Publish all changes, then Refresh on the main register.
The import only works on a NowOS plan that is still empty. If tables have already been drawn on the NowOS side, the import is refused so it can’t overwrite your work — in that case, pair by hand as described above.

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When the NowOS floor plan changes

Added, renamed or deactivated a table in NowOS? EatNow picks it up automatically as soon as you publish the new plan.
NowOS doesn’t let you delete a published table, only deactivate it — precisely so your pairings and your order history never point at nothing.

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Common problems

Three possible causes:
  • The NowOS floor plan isn’t published yet. Publish it, then reload the EatNow page.
  • Every NowOS table is already paired with another EatNow table.
  • The integration isn’t connected, or was disabled. Check the NowOS card in Settings → Integrations → Integrations list.
The field only appears when a POS is connected. Connect NowOS first — see Connect NowOS.
The reservation’s History tab then shows an Exchange with NowOS line marked failed. Two causes:
  • The table was already taken when the instruction arrived — a walk-in grabbed it in the meantime. Re-seat the party on another table.
  • The table isn’t paired. Finish the pairing, then seat again.
If even one of the tables picked on the floor isn’t paired in EatNow, the change is refused as a whole — never half-applied. EatNow then sends its own tables back to the till, which visibly reverts to them. Finish the missing pairing and repeat the gesture.