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You use the number of a SIM card for WhatsApp. The number stays a real phone number: the SIM card keeps working normally for calls and text messages.
You already have WhatsApp Business on your number? You can also keep it with Case 1. Without a SIM card, see Case 2 — Free virtual number.

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Before you start

1

A number that isn't on WhatsApp

The number must not be used on WhatsApp or WhatsApp Business. If it is, first delete that account from the app: Settings → Account → Delete account.
Deleting the account erases its chats. If you want to keep this number and the app, use Case 1 (with the WhatsApp Business app).
2

The phone with the SIM card next to you

Meta sends a 6-digit code by text message or phone call to this number. A mobile number works best. For a landline, choose the voice call.

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Connect WhatsApp

1

Open the WhatsApp integration

In EatNow, go to Settings → Integrations, find the WhatsApp card and click Connect.
2

Click “Create a new number”

It’s the bottom button, under “Create a new number”. A Meta window opens: log in with the Facebook account that manages your business.
The two connection options in EatNow

Click “Create a new number”.

3

Choose your business

Choose your business portfolio from the list, or create one if there isn’t any.
Whenever a name is asked, type your restaurant’s name, spelled correctly: it’s what your customers will see.
Creating or selecting a business portfolio on Meta

Choose or create your business portfolio.

4

Create your WhatsApp Business profile

In “Create or select a WhatsApp Business profile”, choose Create a new WhatsApp Business profile, then click Next and fill in your restaurant’s information.
Creating a WhatsApp Business account on Meta

Create a new WhatsApp Business profile.

5

Choose “Add a new number”

On the “Add your WhatsApp phone” screen, tick “Add a new number”, then click Next.
Choosing a phone number on Meta

Tick “Add a new number”.

6

Type the number and get the code

Choose the country, type the SIM card’s number, then choose how to get the code: text message or voice call. Type the 6-digit code you receive.No code? Wait a minute, then ask for it again by voice call.
7

Choose your PIN code in EatNow

Back in EatNow, make up a 6-digit PIN code, type it, then click Continue. Don’t touch the two fields above it.
Write down this PIN code somewhere safe: you will be asked for it later (see Finish setup). It’s not the code you got by text message.
Finishing the setup can take a few minutes — don’t close the window and don’t reload the page.
PIN entry screen in EatNow

Type your 6-digit PIN code.

Once connected, this number can no longer be used in a WhatsApp app on a phone: your WhatsApp conversations happen in EatNow. The SIM card keeps its normal calls and text messages.

Last step: finish setup

Bank card, display name, re-registering the number and notifications — the checklist so that automatic messages go out.