curl --request POST \
  --url https://app.eat-now.io/api/partner/v1/missed-calls \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "caller_phone_number": "+33612345678",
  "external_call_id": "pbx-call-9f3a2",
  "occurred_at": "2026-05-10T14:23:00+02:00"
}
'

{
  "data": {
    "id": "ckl3m2b9t0000abcd1234efgh",
    "outcome": "SENT",
    "caller_phone_number": "+33612345678",
    "customer_id": "ckl3customer0000",
    "reservation_id": "ckl3reservation0000",
    "template_type": "MISSED_CALL_WITH_RESERVATION",
    "created_at": "2026-05-10T14:23:01.245Z"
  }
}

Missed Calls

Report a missed call

Reports a missed call from a customer and triggers the same side effects as a Telnyx-detected missed call: caller phone normalization, customer match-or-create, upcoming reservation lookup, and WhatsApp template dispatch (MISSED_CALL or MISSED_CALL_WITH_RESERVATION).

Use this endpoint when the integrating partner already detects missed calls through their own PBX or telco integration and wants to bypass Telnyx provisioning. The restaurant must have the MISSED_CALLS feature enabled and an approved WhatsApp template for the relevant message type.

Idempotency

Pass external_call_id to make replays safe. A second request with the same external_call_id for the same restaurant returns outcome: SKIPPED_DUPLICATE without re-sending the WhatsApp message.
Idempotency is scoped to the partner API and never collides with Telnyx-originated call ids.

Cooldown

A 6-hour per-caller cooldown is enforced. Repeat calls within that window return outcome: SKIPPED_COOLDOWN and do not dispatch a message.

Outcome semantics

A 201 response with a SKIPPED_* outcome is not an error. The platform received the report and intentionally chose not to dispatch the WhatsApp message (feature disabled, suppression, no template, etc.).
A 502 response means an unexpected internal failure occurred while dispatching the WhatsApp message. Retry the same payload with the same external_call_id to recover safely.

POST

api

partner

missed-calls

curl --request POST \
  --url https://app.eat-now.io/api/partner/v1/missed-calls \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "caller_phone_number": "+33612345678",
  "external_call_id": "pbx-call-9f3a2",
  "occurred_at": "2026-05-10T14:23:00+02:00"
}
'

{
  "data": {
    "id": "ckl3m2b9t0000abcd1234efgh",
    "outcome": "SENT",
    "caller_phone_number": "+33612345678",
    "customer_id": "ckl3customer0000",
    "reservation_id": "ckl3reservation0000",
    "template_type": "MISSED_CALL_WITH_RESERVATION",
    "created_at": "2026-05-10T14:23:01.245Z"
  }
}

Authorizations

Authorization

string

header

default:your_token_here

required

Restaurant-scoped partner API token passed as Authorization: Bearer <token>.

Body

application/json

Missed call report payload. The caller phone number is required; the rest is optional and improves replay safety and observability.

Payload to report a missed call. Triggers the same side effects (customer match, reservation lookup, WhatsApp template dispatch) as a Telnyx-detected call.

caller_phone_number

string

required

Caller phone number. E.164 format (+33612345678) is recommended. National-format strings are accepted and will be normalized using the restaurant's country.

Required string length: 3 - 40

external_call_id

string

Partner-supplied unique id for this call. Replaying with the same value within the same restaurant returns outcome: SKIPPED_DUPLICATE without re-sending the WhatsApp message. Recommended for any retry-safe integration.

Required string length: 1 - 128

occurred_at

string<date-time>

ISO-8601 timestamp of the missed call. Defaults to the request time. Used as the cutoff for the 6-hour per-caller cooldown.

Response

Missed call processed. Inspect data.outcome to know whether a WhatsApp message was dispatched.

data

object

required

Show child attributes

Cancel a reservation

Overview

Meta

Authentication

Catalog

Availability

Reservations

Missed Calls

Report a missed call

Authorizations

Body

Response