Reports a missed call from a customer and triggers the same side effects as a Telnyx-detected missed call: caller phone normalization, customer match-or-create, upcoming reservation lookup, and WhatsApp template dispatch (MISSED_CALL or MISSED_CALL_WITH_RESERVATION).
Use this endpoint when the integrating partner already detects missed calls through their own PBX or telco integration and wants to bypass Telnyx provisioning. The restaurant must have the MISSED_CALLS feature enabled and an approved WhatsApp template for the relevant message type.
Idempotency
external_call_id to make replays safe. A second request with the same external_call_id for the same restaurant returns outcome: SKIPPED_DUPLICATE without re-sending the WhatsApp message.Cooldown
outcome: SKIPPED_COOLDOWN and do not dispatch a message.Outcome semantics
201 response with a SKIPPED_* outcome is not an error. The platform received the report and intentionally chose not to dispatch the WhatsApp message (feature disabled, suppression, no template, etc.).502 response means an unexpected internal failure occurred while dispatching the WhatsApp message. Retry the same payload with the same external_call_id to recover safely.Documentation Index
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Restaurant-scoped partner API token passed as Authorization: Bearer <token>.
Missed call report payload. The caller phone number is required; the rest is optional and improves replay safety and observability.
Payload to report a missed call. Triggers the same side effects (customer match, reservation lookup, WhatsApp template dispatch) as a Telnyx-detected call.
Caller phone number. E.164 format (+33612345678) is recommended. National-format strings are accepted and will be normalized using the restaurant's country.
3 - 40Partner-supplied unique id for this call. Replaying with the same value within the same restaurant returns outcome: SKIPPED_DUPLICATE without re-sending the WhatsApp message. Recommended for any retry-safe integration.
1 - 128ISO-8601 timestamp of the missed call. Defaults to the request time. Used as the cutoff for the 6-hour per-caller cooldown.
Missed call processed. Inspect data.outcome to know whether a WhatsApp message was dispatched.