> ## Documentation Index
> Fetch the complete documentation index at: https://docs.eat-now.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting & FAQ

> Answers to the most common questions and issues when connecting and using WhatsApp on EatNow.

<AccordionGroup>
  <Accordion title="Meta says my number isn't eligible for Coexistence">
    Coexistence depends on your country and how your number is used. If it's not available, connect by **[creating a new number](/whatsapp/onboarding)** (Option B) instead — Meta provides a free number dedicated to EatNow.
  </Accordion>

  <Accordion title="I don't see the QR code anymore — I already connected once">
    Once a number is connected, Meta skips the QR step. To connect again from scratch, you must disconnect on both sides:

    1. In **EatNow → Settings → Integrations → WhatsApp → Disconnect**.
    2. On your phone, in the **WhatsApp Business app → Settings → Linked devices**, remove the **EatNow / Meta** device.

    Then start **“Connect my existing number”** again — the QR code reappears.
  </Accordion>

  <Accordion title="My old conversations didn't import">
    History import only happens if you **agreed to share your chat history** during the Embedded Signup, and only for recent conversations. If you declined, disconnect and reconnect, accepting history sharing this time.
  </Accordion>

  <Accordion title="The connection shows “interrupted”">
    Coexistence can disconnect if the number changed phone, the app was reinstalled, the business app was inactive for a while, or the WhatsApp account was deleted. Open **Settings → Integrations → WhatsApp** to see the reason, then reconnect.
  </Accordion>

  <Accordion title="Automatic messages (confirmations, reminders) aren't being sent">
    Sending automatic messages requires all of these:

    * A **payment method** on file with Meta (see [Verification](/whatsapp/verification)).
    * Your **display name approved** by Meta.
    * The relevant **template approved** (templates are usually approved within minutes).
    * WhatsApp notifications **enabled** in EatNow (see [Enable notifications](/whatsapp/activate)).
  </Accordion>

  <Accordion title="Customers see my phone number instead of my business name">
    The name shown to customers is your **display name**, and WhatsApp only shows it once Meta has **approved** it (`name_status = APPROVED`). Right after connecting — including a Coexistence number — it's usually still **pending review**, so customers see the number meanwhile. Approval takes a few hours to a few days; check the status in [Verification](/whatsapp/verification). The integration card also shows a notice while it's pending.
  </Accordion>

  <Accordion title="My display name was rejected">
    Use your real establishment name with correct spelling, and follow [Meta's display name rules](https://www.facebook.com/business/help/757569725593362). Edit it and resubmit from WhatsApp Manager — see [Verification](/whatsapp/verification).
  </Accordion>

  <Accordion title="The AI agent isn't replying to a customer">
    Check that:

    * The agent is **enabled** (Settings → AI Agent) and within its active **schedule**.
    * The contact isn't on the **agent block list**, and isn't blacklisted.
    * There's enough **agent credit**.
    * A team member hasn't just replied from the phone — the agent steps back when staff are active on a thread.
  </Accordion>

  <Accordion title="A message I sent from my phone — does it show in EatNow?">
    Yes. With Coexistence, replies sent from the **WhatsApp Business app** appear in the EatNow inbox, marked *“sent from the phone”*, so your team always has the full conversation.
  </Accordion>
</AccordionGroup>

Still stuck? Reach out to EatNow support and mention what you tried — it helps us help you faster.