> ## Documentation Index
> Fetch the complete documentation index at: https://docs.eat-now.io/llms.txt
> Use this file to discover all available pages before exploring further.

# WhatsApp send errors

> Understand and fix WhatsApp campaign delivery errors before retrying recipients.

When a campaign message fails, EatNow keeps the recipient in the original
campaign and records every delivery attempt. Fix the cause first, then use the
campaign report to retry only the affected recipients.

<div id="meta-131042" />

## Meta error 131042 — payment configuration

Meta rejected the template message because the WhatsApp Business account
cannot currently be charged. This code is returned by Meta; EatNow cannot
validate or fix the payment method on Meta’s behalf. It can affect only part of
a send if Meta reports the issue after processing has already started.

1. Open **EatNow → Settings → Integrations → WhatsApp**.
2. Confirm that the displayed phone number and WhatsApp Business account match
   the restaurant.
3. In Meta Business Manager, open billing for that WhatsApp Business account.
4. Check that the payment method belongs to the correct WhatsApp Business
   account, is valid, and has no failed or overdue payment.
5. Return to the campaign, confirm that the Meta configuration was corrected,
   then retry the failed recipients.

If the error persists, verify that the phone number and billing account shown
in Meta match the WhatsApp integration connected to this restaurant.

<div id="integration-inactive" />

## WhatsApp integration inactive

Open **EatNow → Settings → Integrations → WhatsApp** and reconnect or reactivate
the integration. EatNow will not retry campaign recipients while the access
token, phone-number ID, or integration status is missing.

<div id="missing-template" />

## Missing language template

Create or select an approved marketing template for the recipient language.
French recipients use the French template when available. English and every
other language use the English template. Return to the retry dialog and select
the approved template before relaunching.

<div id="meta-131026" />

## Meta error 131026 — message undeliverable

Meta could not deliver the message to this recipient. Common causes include an
invalid or inactive WhatsApp number, the recipient not accepting the latest
terms, or a temporary device/account condition. EatNow does not permanently
suppress the customer, but retrying is marked as **not recommended** because
repeated attempts commonly fail again.

Check the customer phone number before forcing a retry.