> ## Documentation Index
> Fetch the complete documentation index at: https://docs.eat-now.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer blacklist

> Block a customer record and distinguish this from the AI agent block list.

Under **Settings → Portal → Blacklist**, manage blocked customer records.

## Add or remove a customer

1. Click **Blacklist customer**.
2. Find and select the correct record; check the phone number and email.
3. Confirm. The customer appears with their blocking date.
4. Use the unblock action on their row to remove the block.

Blocking relies on recognizing the record through contact details. It is not
identity verification: someone using different details may not be recognized.

## Effect on bookings

The portal rejects a new booking when the contact details match a blocked
record, including in the activity booking flow. Blocking does not delete the
customer or automatically cancel existing reservations.

Review and handle an existing reservation separately. If a new booking got
through, collect its source and contact details; a prescriber booking does not
use the same customer-matching flow.

## Do not confuse the two lists

The **AI agent block list** prevents the agent from interacting with a number,
without itself blocking portal bookings. Use it for a supplier or someone you
prefer to answer personally. See
[Agent controls](/ai-agent/safety-and-controls).

The customer blacklist has broader effects and is not simply a way to pause the
agent.