> ## Documentation Index
> Fetch the complete documentation index at: https://docs.eat-now.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Customize reservation emails

> Create transactional templates and understand which one is used for a reservation or activity.

Open **Settings → Notifications → Email templates**. A template controls
**content**; sending is enabled under
[Notifications → General → Guest](/notifications/guests).

For newsletters or campaigns, use the [marketing guide](/marketing/templates).

## Create or edit a template

1. Add a template or open an existing one.
2. Choose an internal name, **message type** and **language**. Confirmation and
   reminder are separate categories.
3. Write the subject and preview text.
4. Open **Edit content** and use the editor to adjust text, images and layout.
5. Use that message type’s **available variables** to personalize content. Keep
   required action links such as confirmation, cancellation or payment.
6. Check the preview, activate the template and save.

Do not copy marketing variables without checking them: available data depends on
the message type.

## Which template is selected?

For a **restaurant reservation**, EatNow looks for an active template of the
right type and language: first one linked to the shift, then one without shift
restrictions.

For an **activity**, it first looks for a template linked to a product in the
cart, then one without product restrictions.

When several templates match at the same level, their order matters. Avoid
equivalent active templates if you expect a specific choice. Where a standard
EatNow message exists, it is used when no custom template matches.

The language is **French** for a French-language reservation or activity
customer, and **English** for other languages. Prepare both versions.
**Duplicate** into another language can offer automatic translation; review it
before activation.

## Example

For special-evening instructions, create a confirmation linked to that shift.
Keep a general confirmation for other shifts and prepare the English version
too.

## The customer gets old content or no email

Check restaurant, type, language, activation, shift/product and template order.
For missing emails, also check the channel, customer address and notification
switches. A valid preview does not prove delivery: check the result on a test
booking agreed with your team, using an address you control.