> ## Documentation Index
> Fetch the complete documentation index at: https://docs.eat-now.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Setup

> Set up missed calls in a few minutes: activate your virtual number and configure call forwarding.

## Activate Missed Calls on EatNow

1. Go to **Settings > Customers > Missed Calls**
2. Click **"Activate Missed Calls"**
3. A virtual phone number is automatically created for your restaurant
4. Note the number displayed — you'll need it for the next step

## Set up call forwarding on your phone

<Warning>
  This step is essential. Without it, EatNow cannot detect your missed calls.
</Warning>

You need to set up **call forwarding on no-answer** from your regular phone line to the EatNow virtual number. This way, when you don't pick up, the call is automatically redirected to EatNow.

### Instructions by carrier

Replace `NUMBER` with the EatNow virtual number displayed in your settings (for example `0912345678`).

<Note>
  Call forwarding on no-answer only redirects calls you don't answer. If you pick up, nothing changes. Your calls work normally.
</Note>

#### Orange Mobile

From your phone, dial:

* **Activate:** `**61*NUMBER*11#` then press Call
* **Deactivate:** `##61#` then press Call
* **Check status:** `*#61#` then press Call

<Note>
  On Orange, the delay before forwarding is fixed at 20 seconds and cannot be changed.
</Note>

#### Orange Landline (Livebox)

Forwarding to a specific number on no-answer is configured via the **Orange Customer Area**:

1. Log in at [espace-client.orange.fr](https://espace-client.orange.fr)
2. Go to **Your landline services** > **Call forwarding**
3. Choose **"If you don't answer or are already on a call"**
4. Enter the EatNow virtual number
5. Confirm

#### SFR / RED by SFR Mobile

From your phone, dial:

* **Activate:** `*61*NUMBER#` then press Call
* **Deactivate:** `#61#` then press Call
* **Check status:** `*#61#` then press Call

Also configurable from the SFR Customer Area under **Plan > Management > Call Options**.

#### SFR / RED Landline (Box)

From the phone connected to the box:

* **Activate:** `*61*NUMBER#`
* **Deactivate:** `#61#`

Or via the SFR Customer Area in the landline call options.

#### Bouygues Telecom / B\&YOU Mobile

From your phone, dial:

* **Activate:** `*61*NUMBER#` then press Call
* **Deactivate:** `#61#` then press Call
* **Check status:** `*#61#`

A voice message will confirm activation. You can also call **610** and follow the voice instructions.

#### Bouygues Landline (Bbox)

From the phone connected to the Bbox:

* **Activate:** `*61*NUMBER#`
* **Deactivate:** `#61#`

Also configurable from the Bouygues Customer Area under **Landline > Settings**.

#### Free Mobile

From your phone, dial:

* **Activate:** `*61*NUMBER#` then press Call
* **Deactivate:** `#61#` then press Call
* **Check status:** `*#61#` then press Call

<Note>
  On Free, you can also choose the delay before forwarding (5 to 20 seconds) with the code `*61*NUMBER*DELAY#` (for example `*61*0912345678*15#` for 15 seconds).
</Note>

#### Freebox (Landline)

From the phone connected to the Freebox:

* **Activate:** `*61*NUMBER*DELAY#` (for example `*61*0912345678*15#`)
* **Deactivate:** `#61#`

Or via the Free Subscriber Area:

1. Log in at [moncompte.free.fr](https://moncompte.free.fr)
2. Go to the **Telephony** tab
3. Click **Manage my phone services**
4. Configure **"Transfer on no-answer"** with the EatNow virtual number
5. Save

### Quick reference

| Carrier                          | Activate          | Deactivate    | Check   |
| -------------------------------- | ----------------- | ------------- | ------- |
| **Orange Mobile**                | `**61*NUMBER*11#` | `##61#`       | `*#61#` |
| **SFR Mobile**                   | `*61*NUMBER#`     | `#61#`        | `*#61#` |
| **Bouygues Mobile**              | `*61*NUMBER#`     | `#61#`        | `*#61#` |
| **Free Mobile**                  | `*61*NUMBER#`     | `#61#`        | `*#61#` |
| **Landline (SFR/Bouygues/Free)** | `*61*NUMBER#`     | `#61#`        | `*#61#` |
| **Landline Orange**              | Customer Area     | Customer Area | -       |

<Warning>
  Forwarded calls are billed as outgoing calls from your line to the destination number. They are generally deducted from your plan's allowance.
</Warning>

If you have any trouble, don't hesitate to contact your carrier directly.

## Verify everything works

Once forwarding is configured:

1. Call your restaurant from another phone
2. Don't pick up
3. After a few seconds, you should see the call appear in the **Logs** tab of the Missed Calls page
4. If WhatsApp is active and a template is configured, a message will be sent automatically

## Enable / Disable

You can **disable** the feature at any time from the settings without deleting your virtual number. Redirected calls will simply no longer be processed.