> ## Documentation Index
> Fetch the complete documentation index at: https://docs.eat-now.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Monitoring & Statistics

> Track your missed calls, sent messages, and generated bookings.

## View the history

Go to **Settings > Customers > Missed Calls**, then click the **Logs** tab.

You'll find the list of all missed calls with:

* **Date and time** of the call
* **Caller number**
* **Customer**: if recognized in your customer list, their name is displayed. Otherwise, a new customer is automatically created
* **Status**: whether a WhatsApp message was sent, and the reason if not

### Possible statuses

| Status            | Meaning                                                                      |
| ----------------- | ---------------------------------------------------------------------------- |
| **Sent**          | The WhatsApp message was successfully sent to the customer                   |
| **Cooldown**      | A message was already sent to this number recently (within the last 6 hours) |
| **Suppressed**    | The customer has been removed from your WhatsApp distribution lists          |
| **No WhatsApp**   | The WhatsApp integration is not active on your restaurant                    |
| **No template**   | No "Missed call" type WhatsApp template is configured                        |
| **Hidden number** | The caller hid their number — it's impossible to send them a message         |
| **Low balance**   | Your WhatsApp balance is insufficient to send the message                    |

## Statistics

At the top of the Logs page, three indicators give you an overview:

* **Missed Calls**: the total number of missed calls recorded
* **Messages Sent**: the number of WhatsApp messages sent successfully
* **Booking Conversions**: the number of reservations made by customers who clicked the booking link in the message

## Spam protection

To avoid overwhelming your customers, EatNow automatically applies protections:

* **One message every 6 hours** per phone number: if a customer calls you multiple times, they will only receive one message
* **Unsubscribe compliance**: customers who have unsubscribed from your WhatsApp communications will not receive a message