> ## Documentation Index
> Fetch the complete documentation index at: https://docs.eat-now.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Missed Calls

> Never lose a customer when you can't answer the phone. EatNow automatically sends a personalized WhatsApp message with your booking link.

## Why use this feature?

In the restaurant business, missed calls mean lost reservations. A customer who can't reach you will often go somewhere else.

With EatNow's **Missed Calls** feature, every unanswered call becomes an opportunity:

* The customer automatically receives a **WhatsApp message** seconds after their call
* The message contains your **booking link**, allowing them to book directly online
* If the customer **already has a reservation**, the message reassures them and gives them access to their booking

## How does it work?

1. A customer calls your restaurant and you don't pick up
2. The call is automatically redirected to an EatNow virtual number
3. EatNow identifies the customer and sends them a personalized WhatsApp message
4. The customer clicks the link and books online

Everything is automatic. You don't need to do anything once the feature is set up.

## What you gain

* **Fewer lost customers**: every missed call gets an automatic follow-up
* **More online bookings**: the customer is directed to your booking page
* **Conversion tracking**: see how many reservations were generated from missed calls
* **Time savings**: no need to manually call back missed numbers

## Requirements

To use this feature, you need:

1. An active **WhatsApp** integration on your EatNow account
2. At least one **WhatsApp template** of the "Missed call" type approved by Meta
3. The **Missed Calls** feature activated by the EatNow team