> ## Documentation Index
> Fetch the complete documentation index at: https://docs.eat-now.io/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ & troubleshooting

> My menu isn't showing, the PDF import failed, who can edit menus — the short answers.

## My menu doesn't appear on my portal

Check, in this order:

1. **Is it published?** Open **Digital menus** and check the **Visible** switch on the menu's row (it's the **Published** switch inside the editor). This is the cause nine times out of ten.
2. **Does the menu have content?** An interactive menu with no dish shows *"This menu is being prepared"*.
3. **Are the dishes visible?** A dish with *Visible on the menu* turned off is removed from the page. A whole category can end up looking empty that way.
4. **Are your portal links customised?** If you edited them in **Settings → Portal → Links**, make sure the **Menus** link is still active there.

## “View page” shows a *not found* error

The preview opens the real public page, and an unpublished menu has no public page. Turn on **Published**, then click **View page** again.

## The PDF import failed

The red banner in the editor gives the reason, and a **Retry** button. Common causes:

| Cause                                              | Fix                                                                                         |
| -------------------------------------------------- | ------------------------------------------------------------------------------------------- |
| File over 15 MB                                    | Compress or split the PDF.                                                                  |
| Scan of very poor quality, or a photo saved as PDF | Use a PDF exported from your design tool if you have one; otherwise build the menu by hand. |
| Temporary error on our side                        | Click **Retry** — this fixes most cases.                                                    |

<Frame caption="A failed import launched with “Replace current content” — the old dishes are already gone.">
  <img src="https://mintcdn.com/eatnow/Ui0ES7GP5Mmu1gDB/images/screenshots/menus-extract-failed-en.png?fit=max&auto=format&n=Ui0ES7GP5Mmu1gDB&q=85&s=5bac418ccce2f5e8fe11ba1eda5b63b4" alt="The editor showing an extraction failure banner with a Retry button, and an empty menu" width="2880" height="1800" data-path="images/screenshots/menus-extract-failed-en.png" />
</Frame>

<Warning>
  If you launched the import with **Replace current content** on, your previous categories and dishes were deleted *before* the import ran — a failure leaves the menu empty. **Retry** refills it. Nothing is lost when Replace was off.
</Warning>

If the banner stays on *extraction in progress* for more than a few minutes, reload the page. If it is still there afterwards, contact us — the import is stuck and we'll unblock it.

## Can I convert a PDF menu into an interactive one?

No — the type is chosen once, at creation, and can't be changed afterwards. Create a **new** interactive menu, then delete the PDF one once you're happy with it.

<Warning>
  The new menu has its own link and its own QR code. **QR codes you already printed for the PDF menu will stop working** when you delete it, so reprint them before you switch over.
</Warning>

## Are the allergens shown to guests reliable?

They are exactly what you entered — nothing more. Our AI import only picks up allergens your PDF explicitly declares, and never guesses them from ingredients. The guest page shows a disclaimer inviting guests to inform your team, but **the accuracy of the information is your responsibility**.

## A dish ran out mid-service

Click the **⊘** button on its row in the editor. The dish stays on the menu, greyed out and marked *Unavailable today*. Click again to bring it back. See [out of stock vs. hidden](/menus/edit#out-of-stock-vs-hidden).

## Do I have to translate my menu myself?

No. A menu imported from a PDF is translated into the portal's six languages during the import. The **Translate all** button is there for the edge cases: a translation that failed, or a lot of dishes added by hand afterwards.

## Will “Translate all” overwrite my translations?

No. It only fills the languages that are still empty. Anything you typed or corrected yourself is left untouched — you can run it as often as you like.

A field's ✨ button does regenerate the other languages, and that is the point: it is how you refresh a translation that went stale after you reworded the original. The language shown on screen is never touched.

## Who can create and edit menus?

Anyone with the **Manage menus (QR Code)** permission. **Owners**, **Managers** and **Marketing managers** have it by default; for a custom role, tick it in the collaborator's permissions. See [Permissions](/collaborators/permissions).

## I deleted a menu by mistake

Deletion is permanent — the menu, its categories, its dishes, its link and its QR code are gone. You'll have to recreate it (and reprint the QR codes).

## How many menus can I have?

As many as you want, of either type, published or not. Every visible menu appears in the **Menus** dropdown of your portal, and an interactive menu page also links to your other interactive menus, just under its title.