> ## Documentation Index
> Fetch the complete documentation index at: https://docs.eat-now.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Understanding agent analytics

> Read conversations, reservations, staff handoffs and the AI agent’s monthly quota.

Open **Settings → AI Agent → Analytics & usage** to review how your agent is
being used.

## Date range and metrics

The date filter affects the metrics and daily conversation chart. The plan card
always shows **the current month**, even when you select another period.

* **Conversations**: customers receiving at least one reply, counted once per
  local restaurant day.
* **Automation rate**: customer/day pairs with an agent reply divided by those
  with a reply or a staff review/handoff outcome.
* **Reservations created**: reservations found from the agent’s recorded
  creations, with their cover count.
* **Staff handoffs**: customer/day pairs needing review or intervention,
  including shadow drafts and certain blocked or failed turns.

<Note>
  A conversation can receive a reply **and then** be handed to staff, appearing
  in both counts. The automation rate does not mean all these conversations were
  resolved without human intervention.
</Note>

## Reading the quota

The card shows the plan, quota, any extra allowance, usage and next reset. The
counter uses local days, not a rolling 24-hour window: the same customer at
23:50 and 00:10 can count twice.

Without overage, new conversations are handed to staff after the quota is
reached. Exchanges already counted that day continue. With overage enabled on a
paid plan, the card shows an estimated extra charge. See
[Plans](/ai-agent/pricing).

## Who can change the quota?

**EatNow** manages plan changes, overage and extra allowances. The button
granting additional conversations is reserved for EatNow administrators; owning
your organization does not grant that access.

An extra allowance expires at the next monthly reset and is cleared when
changing plans.

## Why do the numbers differ from my WhatsApp inbox?

Incoming messages, human replies and unsent drafts do not each consume a
conversation. Check the restaurant, date range and whether the agent actually
replied. A shadow draft can count as needing review without consuming a
conversation.